News & Events calendar

June 06 2018

SITS18 – The Service Desk and IT Support Show

Taking place on 5-6th June at London Olympia, SITS is the UK’s leading event for Service Desk and IT Support Professionals. BSMimpact has a long history with SITS, and will be supporting the 2018 event. One of our Principal Consultants, Daniel Merriott, will be speaking in Theatre 2 at 1000 on Wednesday 6th June.

Preparing for Service Integration

With IT increasingly amalgamated and disparate, the Service Integration and Management to create cohesive IT is becoming more important. This case study shows how an organisation approached the request to adopt a SIAM approach to service provision, and how ISO20K, ITIL and SFIA can be leveraged to help an organisation understand what their needs are and what they need to do.

  • Learn why SIAM has become an essential part of service management
  • Advice on how to leverage process maturity and capability to succeed
  • How to use SIAM, ISO20K, ITIL and SFIA together to get a joined up result

For further information, and to book free tickets, please visit the SITS website.