News & Events calendar

November 11 2019

Service Management World 2019 Pre-Conference Workshop

SkillsTx President, Matthew Burrows, has been invited to run a one-day pre-conference workshop at the Service Management World event in Orlando, Florida on November 11, 2019.


Title: Digital Skills Management: Skills Framework for the Information Age (SFIA)


Date and Time: November 11, 2019, 9:00am to 3:45pm


Abstract: People, their skills and experience, have become a critical aspect for the operations of companies with a dependency on Information & Communications Technology. Most companies don’t know the current skills of their Digital, Cybersecurity and ICT Workforce, or what they need short, medium or long term. Without this, there is significant risk of visible business disruption, cybersecurity breach, digital transformation and project failure, compromised ability to deliver products and services to customers at agreed levels, poor employee engagement, recruitment and retention, ineffective training and development.


Key Takeaways:

  • Answer the “What skills do we have” and “What skills do we need questions”
  • Learn how to embed data-driven Digital Skills Management
  • Get an introduction to SFIA – the Skills Framework for the Information Age


Interactivity: This course is workshop-based training led by an experienced SFIA Accredited Consultant and Trainer. Exercises include Assessing current skills, creating role profiles and job descriptions, using SFIA in recruitment, skills gap analysis and development action planning.