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The Service Desk & IT Support Show, 2016
June 08 2016

SITS16 – Surviving a Zombie Apocalypse

SITS16 – is the Service Desk and IT Support Show, which was held on the 8-9 June 2016 at Olympia, London.  We had two speaking sessions as part of the Education program.

Day 1: 2:30pm – 3:10pm Theatre 2 – Building the global service desk

Globalisation and competitive sourcing strategies means ITSM is dealing with diversified geographies, complex cultures, languages, and customs along with myriad work practices. The challenge now is fostering effective collaboration and synergy with distributed teams which deliver meaningful business objectives. Using his experience of working across cultures in Asia, EMEA and Americas, Suresh shares practical tips and best practices to win across cultures in the workplace and create a global team for success.

Suresh GP showed attendees:

  • how workplaces and the nature of teams has changed
  • the impact of culture, diversity and best workplace practices
  • practical tips to win across cultures


Day 2: 2:30pm – 3.10pm Theatre 4 –  Can your service desk survive a zombie apocalypse? 

External technology forces are like the walking dead, eating the flesh of anyone hapless IT department they happen to come across. You can probably survive by being tactical and reactive, however the best way to thrive and rise above the competition is to have the right people with the right skills. Meet SFIA; AKA: the Zombie Killer. This presentation looks at how the Skills Framework for the Information Age (SFIA) can ensure you have the right skills in place to proactively meet the challenges of today while also preparing for tomorrow.

Matthew Burrows showed attendees 

  • how major government and corporate organisations worldwide are using SFIA
  • how SFIA can show you what skills you have and what skills you need
  • how to reduce recruitment costs and enhance professional development programmes

Download Matthew’s Slide Show here: SFIA_ZombieKiller_V2