News & Events calendar

June 12 2017

itSMFnz 2017 Annual Conference

The theme for the itSMFnz 2017 Annual Conference will be CALMing Influences – with a focus on Culture, Automation Lean thinking, Measurement and Sharing (CALMS).  Being held at the Museum of New Zealand Te Papa Tongarewa on the 12 – 14 June 2017, we are once again very pleased to have Simon Roller presenting as part of the conference programme. 

Simon will be joined by Scott McCallum, Director New Services Platform, Inland Revenue Department to co-present “Keep calm and transform (managing ITIL, SFIA and COBIT to transform using SIAM)”

This session focuses on Inland Revenue Department’s journey as they progress through a strategic transformation.  A target operating model has been defined, which includes ITIL, COBIT, SIAM and SFIA.  As part of the transformation activity, Inland Revenue has assessed the SFIA skills within IT and is using this to help design the new roles and positions within the operating model.

The SFIA analysis provided input to the organisational design, roles within SIAM and the training needs analysis.  This presentation demonstrates how ITIL best practice, volume based analytics, SFIA skills and COBIT controls were used to make real SIAM in a large organisation.

For more information on the itSMFnz Annual Conference, visit


Understanding SFIA training: Wellington 15 June

Take advantage of the conference and take an extra day out of the office to learn all about SFIA!  More information on BSMimpact’s accredited, one-day “Understanding SFIA” course by visiting this link.  


SIAM Foundation training: Wellington 20 – 22 June

We are very excited to announce that this is the first SIAM Foundation training to be scheduled by BSMimpact worldwide!  If you are interested in Service Integration and Management, this course is for you.  BSMimpact are one of the few organisations offering this training face-to-face, enabling group discussion and activities to reinforce the information learned.  More information can be found by visiting this link