News & Events calendar

November 20 2017

ITSM17 – itSMF UK Conference & Exhibition

Matthew Burrows was once again a speaker at the itSMF UK’s conference and exhibition, which took place in Manchester on 20-21 November.  This year’s 4 key themes included DevOps, Service Management in the Cloud, Customer Experience and BRM, and a special stream of interest – Enterprise Service Management – beyond IT.

Matthew’s session was on Day 2 from 12.30-m – 1:15pm and was called “Maximising value & building trust in your digital supply chain”. 

As organisations continue to transform their enterprises to leverage disruptive technologies, they are grappling with the challenges of large and complex supply chains. The amount of suppliers that organisations use has increased from 4-5 per enterprise in 2005 to 20+ in 2017. Adding to the issue is a greater need for Digital skills and Cyber Security – there has never been so much risk in managing suppliers and delivering outcomes.


Organisations are using a number of strategies to mitigate this risk, one involving Muliti Provider Service Integration (SIAM) and the other Skills based supplier panels (SFIA). We will show how both these methods leverage the latest thinking in Governance and Management techniques, and help shape the way for Next Generation Service Provision in the future.


Attendees will learn:

  • Strategies in mitigating risk in a multi vendor supplier network
  • Integrating capability panels using skills management
  • Latest trends in supplier management and service integration


View Matthew’s slides, and the presentation slides from others by visiting the following page: In particular, check out the 3 key takeaway slides from each presentation!