• Global Reach. Local Knowledge.

    We understand you need localised expertise and knowledge. With consultants and partners around the globe, BSMimpact can help you wherever you are, whatever your size.

  • How can I get the most out of my people?

    Know what skills you have, and what skills you need.

  • Adopt best practice frameworks

    We help you get it right first time and maximise operational benefits.

  • Judge us by the value we deliver

    Our experience, thought leadership and focus on best practice enables
    us to deliver value quickly and efficiently to our customers.

  • Work in an Information Systems-related Role? Do you know your Digital Skills?

    Match your skills against SFIA7 (The Skills Framework for the Information Age).


Building business value from best practice governance and management systems

BSMimpact is a global consulting and training organisation focused on the non-technical elements of ICT and engages in the provision of Business and IT services leveraging best practice frameworks such as SFIA, SIAM, ITIL®, COBIT, ISO20000, ISO27001 and PRINCE2®.

We make frameworks work!

Experience, credibility, thought leadership

Motivated by customer success and with extensive, hard won, customer focussed experience, this is no ordinary team! We proudly boast thought-leaders and industry experts who are frequently asked to contribute at industry events, share knowledge and contribute to best practice publications.

“Professional capability is at the heart of digital transformation. SFIA helps individuals and organisations understand what they can achieve without getting tied up on specific technologies that are always changing.”
Daniel Merriott
Principal Consultant
“Our partnership with itSMF USA means that more people are recognising the real benefit of SFIA, particularly in light of skills shortages in areas such as cyber security.”
Adriaan van de Rijken
Principal Consultant
Senior Consultant
Meet Luis
Based in Colombia, Luis is a Senior Consultant, fluent in Spanish and English, and has been working in IT solutions and services for over 15 years.
Enterprise Account Director
Meet Les
Les Yuen, Enterprise Account Director
Senior Consultant & Client Engagement
Meet Richard
Richard is a SFIA Accredited Consultant with a wealth of experience in IT Service Management, Service Integration and Management and Outsourcing / Shared Services.
Senior Consultant
Meet Tristan
As part of Partner Consulting, our Delivery Partner in New Zealand, Tristan is a Senior Consultant who has been working in customer service and service roles for over 20 years.
Director & Principal Consultant
Meet Matthew
In addition to his role as Managing Director, Matthew is active as part of our consulting team, working with colleagues to deliver initiatives for our clients. Matthew is the Design Authority for SFIA6.
Senior Consultant
Meet Glenn
With 30+ years working in ICT and professional skills development as a SFIA Accredited Consultant, Glenn brings a vast amount of experience to BSMimpact.
Liane Taylor, SFIA Accredited Consultant, Australia
Meet Liane
Liane is an experienced consultant in Professional Development design and delivery. She is also a SFIA Accredited Consultant.
Mike Bridgefoot, Senior Consultant, UK
Senior Consultant
Meet Mike
Mike brings broad experience of delivering skills development programs and training to staff in a wide range of international companies and organisations.
Senior Consultant
Meet Phil
Phil has over 10 years of hands-on IT experience, 15 years IT resource management experience and is a SFIA Accredited Consultant.
Senior Consultant
Meet Gerry
Gerry is a recognised IT Governance expert, former Vice President of the Institute of Service Mgt, and has extensive experience in ITIL, ISO20000 and ISO27001 certification.
Senior Consultant
Meet Stuart
Stuart is qualified to 'Expert' level in both ITIL and ISO/IEC 20000.
He is an accredited trainer for a number of examination bodies and a lead trainer for our training services.
Principal Consultant
Meet Paul
Paul has over 30 years of experience in ICT through management to ITSM Consultancy.
Principal Consultant
Meet Suresh
Suresh has over 18 years of IT experience in different facets of IT Service Management, IT Governance, Project and Program Management and ISO Standards.
Elaine Burrows
Director & Senior Consultant
Meet Elaine
Elaine is accountable for all operational aspects of BSMimpact. She has direct responsibility for product development, finance, HR, administration, health & safety, legal, ICT and Supplier Management.
Senior Consultant
Meet James
With over 39 years of experience in the technology industry, James brings deep expertise in technology, training, certification and assessment, organisation and skills development to BSMimpact.

You want standards and frameworks? We’ve got them.

(…and we’re involved in the authoring and update of many!)

  • Proven experience – BSMimpact are ISO9001 certified.
  • Full implementation, training and internal auditing services available.
  • We help organisations achieve ISO20000 certification and embed best practice for long term success.
ISO 20000 Logo
  • Project, program and portfolio management services.
  • BSMimpact has extensive experience with PRINCE2, PMBOK and PMI Standards.
  • BSMimpact can help you develop appropriate IT governance and control in your organisation! 
  • Link business and IT goals through a defined set of measures, indicators, processes and best practices.
  • BSMimpact has the largest number of SFIA Consultants worldwide
  • We are represented on the SFIA Council and the Global Design Authority Board
  • Our consultants deliver more SFIA Accredited training worldwide than any other provider
  • As the most popular set of best practices for Services Management, we’ve been involved in developing, training and applying ITIL from the beginning.
  • BSMimpact help ensure a pragmatic ‘adopt and adapt’ approach to ITIL.
  • Whether it’s certification to international standards, or simply assessing or implementing the essentials, we can help.
  • With an increased focus on Information and Cyber Security globally, BSMimpact are trusted to help some of the world’s most demanding challenges.
  • This high-level approach to risk management can be combined with controls from COBIT, ISO/IEC 27001 or others, to provide a comprehensive approach to risk management.

BSMimpact provided specialist tools, advice and expert guidance in ISO20K, helping us in our vision to be industry leaders in service management

I wanted all my staff to understand what their skills were and how we could help them to develop those skills to meet our future needs - Steven Woodhouse, CIO

"BSMimpact did a great job with regards to the implementation of the SFIA framework within the ICT Department at NZ Inland Revenue." - Don Burns


Proven Track Record

Building a collaborative relationship with you is the key to the success of our approach. The combination of best practice frameworks, thought leaders with years of practical experience, access to award nominated cloud based tools, quality assured processes and solid relationships with top industry bodies means you can rest easy. You’re partnering with a credible and trusted worldwide organisation.


Appearing at an event near you...

London, UK

CompTIA EMEA Conference – London, UK, 7-8 Oct

Omni Orlando Resort at Champions Gate, Orlando, Florida, USA November 11, 2019

SkillsTx President, Matthew Burrows, has been invited to run a one-day pre-conference workshop at the Service Management World event in Orlando, Florida on November 11, 2019.

ExCel London, UK

19-20 March 2019

We are excited to attend UNLEASH and be part of the Work Revolution in the new age of HR and workplace innovation. Looking forward to seeing you in London, 19-20 March!

ExCel London, UK

Presentation by Matthew Burrows at SITS19 "What skills do you have and what do you need?"