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Why is SIAM such a puzzle?
We’ve just published a new article on Service Integration and Management (SIAM), written by Simon Roller. Whilst SIAM has been around for some time, it’s becoming more and more useful as organisations move towards a multi-supplier model. As a model, SIAM helps define the interconnects between the suppliers of services and the consumers of services, and is used in many of our larger organisations to manage complex supplier activities.