Judge us by the value we deliver

Every project whether it be for SFIA, ISO20K or ITIL initiatives, should follow a journey with a clear destination in mind. BSMimpact offers you support at every stage, taking time to objectively consider existing methodologies and practices you have in place and the business goals you have in mind and using our industry leading expertise to guide and implement necessary change.

By partnering with BSMimpact you get the benefit of:

   

INTELLECTUAL PROPERTY

We continually invest in developing our methodologies, training, tools and collateral, ensuring the service we deliver to you is current and in-line with industry trends.

   

Quality Assurance

ISO accreditations, management support, mentoring and CPD all ensure our service offerings are tested, continually improved and updated.

   

TEAM KNOWLEDGE

We have the best thought leaders and skilled consulting team, ready to share their collective wisdom and ultimately provide benefits to your organisation

   

OPERATIONAL SUPPORT

Our administration team takes care of time recording, expenses, invoicing, leaving our consultants to get on with what they do best!

   

PRE-SALES SUPPORT

We take the time to get to know your organisation before offering a tailored solution.

Thought Leadership

We are frequently asked to deliver presentations at industry events, where we share our knowledge and contribute to continual improvement and best practice development.

Our consultants have written many best practice books, white papers, presentations, case studies, training courses, methodologies and articles based on successful implementations. For example:

  • Project Management Institute (PMI) methodologies for Programme Management and Portfolio Management
  • Service Management guidance on Service Agreements, Service Catalogues, Business Relationship Management, Benefits Management and many other disciplines
  • Skills Framework for the Information Age (SFIA) guidance

Various white papers, case studies, presentations and insightful articles are freely available in our resource centre.

 

Our Journey

   
1998

BSMimpact opens for business.

   
1998
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First project for IBM and British Airways. This project was showcased on the BBC Tomorrow’s World programme, illustrating our forward-looking approach and industry-leading capabilities.

   
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2006

Finalist in itSMF UK’s Project
of the Year award
for our Service Management Programme at Vodafone.

   
2008
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Speaker at the TM Forum Management World Conference in Orlando, Florida.
IT Service Management (including ITIL and ISO/IEC 20000) could be successfully implemented along with eTOM (the enhanced Telecoms Operating Map).

   
2009

BSMimpact Managing Director elected Institute of Service Management President

   
2010

BSMimpact Managing Director re-elected Institute of Service Management President for second term

   
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2010

Finalist in TM Forum Excellence Awards, for our work

   
2012
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Finalist in itSMF UK’s Submission of the Year award, for article on Business Relationship Management (authored by Matthew Burrows and Andrea Kis)

   
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2013

Finalist in itSMF UK’s Service Innovation of the Year award, for our SFIA Self-Assessment service

   
2013
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Selected by the SFIA Foundation to lead strategic review and manage operations during recruitment phase

   
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2014

Finalist in itSMF UK’s Project of the Year award for our ISO20k project for Telefonica UK

SEE CASE STUDY
   
2014
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Selected by the SFIA Foundation to lead strategic review and manage operations during recruitment phase

   
2015

BSMimpact provided Design Authority (Matthew Burrows) and Project Board (Simon Roller) resources for SFIA6 project

   
2015
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Finalist in itSMF UK’s Trainer of the Year award, for our SFIA training

   
2015

Expanded our Australia / New Zealand team by merging with Adaps Consulting 

and into the future...