• Global Reach. Local Knowledge.

    We understand you need localised expertise and knowledge. With consultants and partners around the globe, BSMimpact can help you wherever you are, whatever your size.

  • How can I get the most out of my people?

    Know what skills you have, and what skills you need.

  • Adopt best practice frameworks

    We help you get it right first time and maximise operational benefits.

  • Judge us by the value we deliver

    Our experience, thought leadership and focus on best practice enables
    us to deliver value quickly and efficiently to our customers.

  • Comply with international standards?

    Need to meet customer demand, optimise operations, or obtain a competitive advantage?

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Building business value from best practice governance and management systems

How do you keep pace with change? What are the best frameworks or standards to use? We provide consultancy, training and tools to help organisations large and small to effectively adopt and embed best practice, customised to your needs.

We make frameworks work!

Experience, credibility, thought leadership

Motivated by customer success and with extensive, hard won, customer focussed experience, this is no ordinary team! We proudly boast thought-leaders and industry experts who are frequently asked to contribute at industry events, share knowledge and contribute to best practice publications.

“Interest in SFIA in Australia and New Zealand is huge; many private and public sector organisations are now realising the benefits SFIA has to offer.”
Simon Roller
Director
“With regard to digital forensics, cybersecurity and information security, SFIA is being used to help quantify and close the skill/capability gaps, providing a consistent model for all (ICT) professions.”
Matthew Burrows
Director
Consultant
JAMES BARTLETT
Consultant
Meet James
James Bartlett is a SFIA Accredited Consultant and experienced Programme Manager, working on projects to ensuring that engagements deliver the agreed outcomes for our customers.
Glenn Lee
GLENN LEE
Senior Consultant
Meet Glenn
With 30+ years working in ICT and professional skills development as a SFIA Accredited Consultant, Glenn brings a vast amount of experience to BSMimpact.
Liane Taylor, SFIA Accredited Consultant, Australia
LIANE TAYLOR
Consultant
Meet Liane
Liane is an experienced consultant in Professional Development design and delivery. She is also a SFIA Accredited Consultant.
Tony Ottley, Senior Consultant, UK
TONY OTTLEY
Senior Consultant
Meet Tony
Tony brings over 20 years IT experience working in business and technical consultancy roles, and leading global teams in systems integration, field marketing and enablement programs.
Mike Bridgefoot, Senior Consultant, UK
MIKE BRIDGEFOOT
Senior Consultant
Meet Mike
Mike brings broad experience of delivering skills development programs and training to staff in a wide range of international companies and organisations.
John Boyle
JOHN BOYLE
Senior Consultant
Meet John
John works at a senior level to establish strategy and policies, articulate complex business case scenarios, and drive business change programmes.
Phil Lovell 1
PHIL LOVELL
Senior Consultant
Meet Phil
Phil has over 10 years of hands-on IT experience, 15 years IT resource management experience and is a SFIA Accredited Consultant.
Consultant
GERRY MOS
Senior Consultant
Meet Gerry
Gerry is a recognised IT Governance expert, former Vice President of the Institute of Service Mgt, and has extensive experience in ITIL, ISO20000 and ISO27001 certification.
stuart-wright
STUART WRIGHT
Senior Consultant
Meet Stuart
Stuart is qualified to 'Expert' level in both ITIL and ISO/IEC 20000.
He is an accredited trainer for a number of examination bodies and a lead trainer for our training services.
Jennifer-Neil
JENNIFER NEIL
Business Operations Manager
Meet Jennifer
Jennifer plays a vital role in ensuring the day-to-day operations of the business run smoothly. Jennifer is responsible for ensuring that effective methods and practices are put into place.
KCatic
KSENIJA CATIC
Consultant
Meet Ksenija
Ksenija is a SFIA Accredited Consultant with senior management experience in professional associations and corporate organisations.
SureshGP-closer
SURESH GP
Consultant
Meet Suresh
Suresh has over 14 years of IT experience in different facets of IT Service Management, IT Governance, Project and Program Management and ISO Standards.
Daniel-Merriott
DANIEL MERRIOTT
Principal Consultant
Meet Daniel
Based in New Zealand, Daniel has an excellent pedigree in the IT industry. He is a SFIA Accredited Consultant and has spent a number of years leading multi-national teams with diverse skill sets.
Elaine Burrows
ELAINE BURROWS
Director
Meet Elaine
Elaine is accountable for all operational aspects of BSMimpact. She has direct responsibility for product development, finance, HR, administration, health & safety, legal, ICT and Supplier Management.
James-Dilanni
JAMES DIIANNI
Consultant
Meet James
With over 39 years of experience in the technology industry, James brings deep expertise in technology, training, certification and assessment, organisation and skills development to BSMimpact.
Nicole-Minster
NICOLE MINSTER
Marketing Manager
Meet Nicole
Nicole is a highly experienced marketing professional. She has over 20 years' experience marketing products and services within IT, and other service-focused industries.

You want standards and frameworks? We’ve got them.

(…and we’re involved in the authoring and update of many!)

  • Proven experience – BSMimpact are ISO9001 certified.
  • Full implementation, training and internal auditing services available. 
  • BSMimpact provide specialist tools, advice and guidance.
  • We help organisations achieve ISO20000 certification and embed best practice for long term success.
ISO 20000 Logo
  • Project, program and portfolio management services.
  • BSMimpact has extensive experience with PRINCE2, PMBOK and PMI Standards.
  • BSMimpact can help you develop appropriate IT governance and control in your organisation! 
  • Link business and IT goals through a defined set of measures, indicators, processes and best practices .
  • BSMimpact has the largest number of SFIA Consultants worldwide
  • We are represented on the SFIA Council and led the design of SFIA6 (June 2015).
  • Our consultants delivered 95%+ of the SFIA Accredited training worldwide in the last 3 years.
  • As the most popular set of best practices for Services Management, we’ve been involved in developing, training and applying ITIL from the beginning.
  • BSMimpact help ensure a pragmatic ‘adopt and adapt’ approach to ITIL.
ITIL Logo
  • Whether it’s certification to international standards, or simply assessing or implementing the essentials, we can help.
  • With an increased focus on Information and Cyber Security globally, BSMimpact are trusted to help some of the world’s most demanding challenges.
  • This high-level approach to risk management can be combined with controls from COBIT, ISO/IEC 27001 or others, to provide a comprehensive approach to risk management.

BSMimpact provided specialist tools, advice and expert guidance in ISO20K, helping us in our vision to be industry leaders in service management

I wanted all my staff to understand what their skills were and how we could help them to develop those skills to meet our future needs - Steven Woodhouse, CIO

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Proven Track Record

Building a collaborative relationship with you is the key to the success of our approach. The combination of best practice frameworks, thought leaders with years of practical experience, access to award nominated cloud based tools, quality assured processes and solid relationships with top industry bodies means you can rest easy. You’re partnering with a credible and trusted worldwide organisation.

 

Appearing at an event near you...

Swindon, UK

7 October 2016

Attracting Local Talent is the focus at this Open your Mind Forum. Matthew Burrows is speaking at this event.

London, UK

9 November 2016

A FREE event showcasing how you can derive sustained value from digital skills management.

Houston, TX

11 - 13 October 2016

Attend a 3-hour SFIA workshop at OilComm this October!

Wellington, NZ

29 September 2016

Coherent organisational design | Institute of IT Professionals New Zealand - IITP. "Leveraging the SFIA and COBIT frameworks together"

London, UK

21 - 22 November 2016

We are very pleased to have Matthew Burrows presenting "What can we DO about the digital skills shortage?" in Track 3 - People make ITSM on day 2 of the conference.

Auckland, NZ

4 - 7 October 2016

Daniel Merriott is delivering a pre-conference workshop introducing SFIA on Tuesday 4th October 2016 at the Tertiary ICT Conference in Auckland!

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