• Global Reach. Local Knowledge.

    We understand you need localised expertise and knowledge. With consultants and partners around the globe, BSMimpact can help you wherever you are, whatever your size.

  • How can I get the most out of my people?

    Know what skills you have, and what skills you need.

  • Adopt best practice frameworks

    We help you get it right first time and maximise operational benefits.

  • Judge us by the value we deliver

    Our experience, thought leadership and focus on best practice enables
    us to deliver value quickly and efficiently to our customers.

  • Challenges enabling Cloud and maintaining accountability?

    Frameworks like SIAM and SFIA can help.


Building business value from best practice governance and management systems

BSMimpact is a global consulting and training organisation focused on the non-technical elements of ICT and engages in the provision of Business and IT services leveraging best practice frameworks such as SFIA, SIAM, ITIL®, COBIT, ISO20000, ISO27001 and PRINCE2®.

We make frameworks work!

Experience, credibility, thought leadership

Motivated by customer success and with extensive, hard won, customer focussed experience, this is no ordinary team! We proudly boast thought-leaders and industry experts who are frequently asked to contribute at industry events, share knowledge and contribute to best practice publications.

“The age of SIAM is just beginning, as organisations grapple with digital transformation and cloud adoption.”
Simon Roller
Director & Principal Consultant
“With regard to digital forensics, cybersecurity and information security, SFIA is being used to help quantify and close the skill/capability gaps, providing a consistent model for all (ICT) professions.”
Matthew Burrows
Director & Principal Consultant
Senior Consultant & Client Engagement
Meet Richard
Richard is a SFIA Accredited Consultant with a wealth of experience in IT Service Management, Service Integration and Management and Outsourcing / Shared Services.
Senior Consultant
Meet Tristan
Based in New Zealand, Tristan is a Senior Consultant who has been working in customer service and service roles for over 20 years.
Meet James
James Bartlett is a SFIA Accredited Consultant and experienced Programme Manager, working on projects to ensuring that engagements deliver the agreed outcomes for our customers.
Senior Consultant
Meet Glenn
With 30+ years working in ICT and professional skills development as a SFIA Accredited Consultant, Glenn brings a vast amount of experience to BSMimpact.
Liane Taylor, SFIA Accredited Consultant, Australia
Meet Liane
Liane is an experienced consultant in Professional Development design and delivery. She is also a SFIA Accredited Consultant.
Tony Ottley, Senior Consultant, UK
Senior Consultant
Meet Tony
Tony brings over 20 years IT experience working in business and technical consultancy roles, and leading global teams in systems integration, field marketing and enablement programs.
Mike Bridgefoot, Senior Consultant, UK
Senior Consultant
Meet Mike
Mike brings broad experience of delivering skills development programs and training to staff in a wide range of international companies and organisations.
Senior Consultant
Meet John
John works at a senior level to establish strategy and policies, articulate complex business case scenarios, and drive business change programmes.
Senior Consultant
Meet Phil
Phil has over 10 years of hands-on IT experience, 15 years IT resource management experience and is a SFIA Accredited Consultant.
Senior Consultant
Meet Gerry
Gerry is a recognised IT Governance expert, former Vice President of the Institute of Service Mgt, and has extensive experience in ITIL, ISO20000 and ISO27001 certification.
Senior Consultant
Meet Stuart
Stuart is qualified to 'Expert' level in both ITIL and ISO/IEC 20000.
He is an accredited trainer for a number of examination bodies and a lead trainer for our training services.
Business Operations Manager
Meet Jennifer
Jennifer plays a vital role in ensuring the day-to-day operations of the business run smoothly. Jennifer is responsible for ensuring that effective methods and practices are put into place.
Senior Consultant
Meet Paul
Paul has over 30 years of experience in ICT through management to ITSM Consultancy.
Meet Suresh
Suresh has over 14 years of IT experience in different facets of IT Service Management, IT Governance, Project and Program Management and ISO Standards.
Principal Consultant
Meet Daniel
Based in New Zealand, Daniel has an excellent pedigree in the IT industry. He is a SFIA Accredited Consultant and has spent a number of years leading multi-national teams with diverse skill sets.
Elaine Burrows
Director & Senior Consultant
Meet Elaine
Elaine is accountable for all operational aspects of BSMimpact. She has direct responsibility for product development, finance, HR, administration, health & safety, legal, ICT and Supplier Management.
Meet James
With over 39 years of experience in the technology industry, James brings deep expertise in technology, training, certification and assessment, organisation and skills development to BSMimpact.
Marketing Manager
Meet Nicole
Nicole is a highly experienced marketing professional. She has over 20 years' experience marketing products and services within IT, and other service-focused industries.

You want standards and frameworks? We’ve got them.

(…and we’re involved in the authoring and update of many!)

  • Proven experience – BSMimpact are ISO9001 certified.
  • Full implementation, training and internal auditing services available.

We help organisations achieve ISO20000 certification and embed best practice for long term success.

ISO 20000 Logo
  • Project, program and portfolio management services.
  • BSMimpact has extensive experience with PRINCE2, PMBOK and PMI Standards.
  • BSMimpact can help you develop appropriate IT governance and control in your organisation! 
  • Link business and IT goals through a defined set of measures, indicators, processes and best practices.
  • BSMimpact has the largest number of SFIA Consultants worldwide
  • We are represented on the SFIA Council and led the design of SFIA6 (June 2015).
  • Our consultants delivered the most SFIA Accredited training worldwide in the last 3 years.
  • As the most popular set of best practices for Services Management, we’ve been involved in developing, training and applying ITIL from the beginning.
  • BSMimpact help ensure a pragmatic ‘adopt and adapt’ approach to ITIL.
  • Whether it’s certification to international standards, or simply assessing or implementing the essentials, we can help.
  • With an increased focus on Information and Cyber Security globally, BSMimpact are trusted to help some of the world’s most demanding challenges.

This high-level approach to risk management can be combined with controls from COBIT, ISO/IEC 27001 or others, to provide a comprehensive approach to risk management.

BSMimpact provided specialist tools, advice and expert guidance in ISO20K, helping us in our vision to be industry leaders in service management

I wanted all my staff to understand what their skills were and how we could help them to develop those skills to meet our future needs - Steven Woodhouse, CIO


Proven Track Record

Building a collaborative relationship with you is the key to the success of our approach. The combination of best practice frameworks, thought leaders with years of practical experience, access to award nominated cloud based tools, quality assured processes and solid relationships with top industry bodies means you can rest easy. You’re partnering with a credible and trusted worldwide organisation.


Appearing at an event near you...

London Olympia

7-8 June 2017

Matthew Burrows is participating at SITS17, hosting a Keynote Panel Debate session on Artificial Intelligence. Listen to, and challenge the panelists' views on the skills landscape of the future!

Wellington, New Zealand

12 - 14 June 2017

Simon Roller presents "Keep calm and transform (managing ITIL, SFIA and COBIT to transform using SIAM)" at this year's itSMFnz Annual Conference.

LAs Vegas, Nevada

1-3 May 2017

Join Matthew Burrows at the North America CACS conference in May 2017 - don't miss his presentation on "Digital Skills and Talent Management".

Leeds, UK

25 - 27 April 2017

Attend the USHA Spring Conference where Matthew Burrows is presenting a session on "Greater efficiencies and flexibility to encourage growth".

London, UK

9 November 2016

This event showed attendees how they can derive sustained value from digital skills management.